| Were you greeted promptly? * |
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| Were you treated courteously? * |
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| Was the recommended service/maintenance clearly explained to you? * |
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| Was the service completed in the estimated time? * |
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| Were you pleased with the condition of your vehicle when it was returned to you? * |
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| Was your overall experience with us a good one? * |
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| If Fleet was a retail shop would you recommend us to your family, friends or work associates? * |
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| If you had the option would you do service with us again? * |
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