Innovation and Strategy
Department Mission
To pursue and support innovation designed to enhance the delivery of public services, manage the City’s Standard Operating Procedures, conduct strategic data analysis to support informed decision-making, and create unique and personal customer experiences.
Programs
The Innovation and Strategy Department is comprised of three areas of responsibility.
- Innovation
- Strategy
- Community Engagement
INNOVATION
Innovation is responsible for pursuing and supporting innovation designed to enhance the delivery of public services and executing special projects, as assigned by the City Manager, accurately, on time, and on budget.
STRATEGY
Strategy is responsible for developing and designing indicators that demonstrate the effectiveness of key initiatives, assisting in the execution of the City’s Strategic Plan, managing the City’s Standard Operating Procedures, and conducting strategic data analysis.
COMMUNITY ENGAGEMENT CENTER (CEC)
The Community Engagement Center (CEC) is responsible for creating a seamless, single point-of-contact customer experience. In addition to direct customer interaction via telephone and email, the Community Engagement Center creates and monitors internal work orders from inception to conclusion and analyzes citizen input to continually improve the City’s customer service delivery model.
