Utility Billing

Overview
Utility Billing Customer Service Clerks and Field Operators are in the division of Finance/Utilities. Utility Billing consists of Customer Service Representatives, Cashiers and Field Operators. It is our job to provide quality service to our customers in a timely and efficient manner.

Application for new service is processed during the business hours of 8 a.m. - 4 p.m., Monday - Friday, except on City observed holidays.

Customer Service
Currently, we serve you by:
  • Answering billing inquiries
  • Making adjustments due to leaks
  • Updating customer information
  • Accepting bill payments
  • Permitting payments
  • Accepting housing payments for CDBG
  • Accepting credit card payments by phone
  • Processing senior citizen discounts on garbage